VEXORA GLOBAL

Refund & Return Policy

Website: https://www.vexora.global

Last Updated: October 4, 2026

Vexora Global wants customers to be confident in their purchase. Please review this Refund & Return Policy before placing an order.

1. Return Request Window

Return requests must be submitted within 7 calendar days of delivery.

To request a return, contact:

Email: support@vexora.global

Please include:

Your full name.

Order number.

Item(s) you wish to return.

Reason for the return.

Photographs if the item is damaged, defective, or incorrect.

Requests submitted after the 7-day return window may be declined except where applicable law requires otherwise.

2. Return Approval Is Required

All returns must be approved by Vexora Global before an item is sent back.

Do not return merchandise without receiving return approval and return instructions from Vexora Global.

Unauthorized returns, returns sent to an incorrect address, or packages returned without the requested identifying information may be refused, delayed, or returned to the sender.

Receiving return approval does not guarantee a refund. Returned merchandise must still meet the eligibility requirements below and is subject to inspection.

3. Condition of Returned Items

To qualify for a refund, returned merchandise must be:

Unused and unworn.

Unwashed, where applicable.

Free from damage, stains, odors, alterations, or signs of use.

Returned with all original tags, labels, accessories, inserts, and components.

Returned in its original packaging when reasonably applicable.

In a condition suitable for resale.

We reserve the right to deny a refund where an item is returned used, incomplete, damaged after delivery, altered, or otherwise not in its original condition.

4. Return Shipping

Unless the return is due to an item arriving damaged, defective, or incorrect, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment.

Vexora Global is not responsible for return packages that are lost, misdirected, or damaged while being shipped back to us.

Original shipping and delivery charges are non-refundable except where required by law or where the return resulted from our error.

5. 30% Restocking Fee

Approved returns are subject to a 30% restocking fee, calculated from the purchase price of the returned item.

The restocking fee will be deducted from the refund amount.

The 30% restocking fee does not apply when:

The item arrived damaged.

The item was defective when received.

We shipped the wrong item.

Applicable law requires a full refund or otherwise prohibits the fee.

Shipping charges, expedited delivery fees, and other non-refundable charges are not included when calculating the refundable merchandise amount.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered, contact us within 7 calendar days of delivery.

Please include your order number and clear photographs showing the issue.

After review, we may provide an appropriate remedy, which may include replacement, return instructions, or a refund.

Where the return is approved because of our error or because the item arrived damaged or defective, Vexora Global will not charge the 30% restocking fee and will cover reasonable return shipping where required.

Do not discard the item or its packaging until we have completed our review and provided instructions.

7. Apparel

Apparel is eligible for return only when it is:

Unworn.

Unwashed.

Free from stains, odors, cosmetics, pet hair, or other signs of wear.

Returned with original tags attached where applicable.

Otherwise in original, resalable condition.

Items that do not meet these conditions will not qualify for a refund.

8. Non-Returnable Items

Unless damaged, defective, incorrect, or otherwise required by applicable law, the following are not eligible for return or refund:

Personalized or customized products.

Made-to-order products identified as non-returnable before purchase.

Final-sale or clearance products identified as final sale.

Items that have been used, worn, washed, altered, damaged, or modified after delivery.

Items missing original components, accessories, tags, or packaging where those items are necessary for resale.

Gift cards, where applicable.

Additional product-specific return restrictions may be clearly disclosed on the applicable product page before purchase.

9. Refund Amount

For an eligible return, the refund is generally calculated as:

Purchase price of the returned item

minus the 30% restocking fee

minus any non-refundable shipping or delivery charges

Any discounts, promotional credits, or coupons applied to the original purchase will be reflected in the refund calculation.

Refunds will not exceed the amount actually paid for the returned merchandise.

10. Refund Processing

Once an approved return is delivered to us, it will be inspected.

If the return is accepted, the refund will be issued to the original payment method.

Please allow approximately 7–10 business days after the return is received and approved for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

11. Exchanges

We do not guarantee direct exchanges.

If you need a different product, size, or variation, contact support@vexora.global. Depending on availability, we may provide exchange instructions or ask you to complete an eligible return and place a new order.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@vexora.global.

We cannot guarantee cancellation after an order has entered processing, production, fulfillment, or shipment.

If an order has already shipped, the normal return requirements in this policy apply.

13. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted.

Where applicable law provides greater rights than this policy, the applicable law controls.

14. Contact Us

For return or refund questions, contact:

Vexora Global

Email: support@vexora.global

Website: https://www.vexora.global